Paws Club members receive $10 off for every $200 they spend in the store. Previously, these rewards were sent via email coupons and only one coupon could be sent each month. We have recently implemented a new customer management program that automatically tracks customer purchases and will instantly issue a $10 reward after $200 is spent, so customers can earn and redeem more than one coupon per month (however, members will still only be able to redeem one $10 reward per day). Instead of receiving a $10 coupon via email, customers will receive an email alerting them that a $10 reward is available on their account for redemption. Members can also continue to ask Petagogy staff if they have any coupons available for redemption at checkout. As is current policy, $10 rewards cannot be combined with any other Petagogy coupons or discounts and cannot be used to purchase gift cards or Reclaimed Things products.
Pet Birthday Cards
As of July 1, 2015 we will no longer be sending $5 birthday cards to Paws Club members. Instead, all Paws Club members will receive a $5 customer appreciation coupon sent annually via email beginning July 1, 2015. Customer appreciation coupons will be sent to customers based on when they originally signed up for Paws Club membership. Similar to the birthday cards, customers will have to either print or show us the coupon on their mobile device in order to receive the discount.
Although we know customers like receiving birthday coupons, we have decided to end this part of the program for several reasons:
- The cost of printing and mailing the postcards continues to increase. Discontinuing birthday cards will allow us to put this money toward more in-store events and other fun activities like Yappy Hour!
- People move and forget to change their address with us, so we unfortunately receive many returned cards each month.
- Less printing and paper is better for the environment (all future store coupons and communications will be sent via email).
- None of us want to think about it, but unfortunately pets don’t celebrate birthdays forever.
Birthday cards will be sent to customers through June 2015. We will continue to honor all birthday cards regardless of when they were received, as they carry no expiration date.
If you have any questions about these changes, please feel free to call us at 412-362-7387 or email firstname.lastname@example.org.
We appreciate your support of Petagogy!
Ben, Heather, Cole & Elsie